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Store Policy
Because We Care
At Spoken, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Our Shipping Statement
This is How We Do It
Shipping Rates and Delivery Time
Shipping rates for your order will be calculated and displayed at checkout.
Delivery time depends on an estimated fulfillment time + shipping time.
Estimated fulfillment time: 2 - 7 business days
Estimated shipping time: 3 -7 business days
Our products are created and printed on demand and fulfilled in different facilities, which means some products may be shipped separately. Additionally, some of our products come individually packaged to protect their shape and provide extra durability.
How will my statement pieces be shipped?
Pieces are packaged with intention and shipped via USPS, UPS or Fedex.
Where do you ship?
Currently, we only ship within the USA. We are currently exploring ways to expand our shipping regions.
Do you ship to P.O. boxes or APO/FPO addresses?
We use both national postal operators (such as the US Postal Service [USPS}) and commercial companies (e.g., FedEx, UPS). Typically only national postal operators are able to deliver orders to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.
Our Return & Refund Statement
The Small Print
We hope you are pleased with your order! If you are not 100% satisfied with your purchase, we will exchange or refund the full cost of the item minus shipping costs. Items must be in new condition, unworn, unaltered and free of damage. Refunds for items damaged while in your care are nonrefundable. If your item was damaged in transit, please contact the carrier for reconciliation.
For an exchange or a full refund, items must be mailed/postmarked within 7 days from the receipt of the original order. Items will be exchanged or refunded after 7 days.